Most orders are mailed within 3- 5 business days of your purchase Monday through Friday from my location in Ontario, Canada. I aim to ship as quickly as possible and this will be affected by order volumes. If you are in a rush, reach out to me and I will do my best to accommodate.

Custom orders will vary. Please make sure your shipping address is accurate, I will be sending your package to the address listed. PLEASE make sure your confirmed address is correct before you check out. 

Canada Delivery Standard: Approximately 6 business days

U.S.A / Standard Shipping / Shipped tracked via Canadian courier in combination with USPS. Please allow 2 to 3 business days for your package to be received by USPS and for tracking to offer more detail including the USPS estimated delivery date.  Delivery usually occurs as indicated, between 5 to 8 business days depending on your state and USPS volumes

Upgraded Shipping / Available vis FEDEX, UPS DHL. Rates and speed vary / Email info@zaraluna.com for a quote / Please allow a few days for your tracking info to update

Standard International is sent via Surface Small Packets (4 - 6 weeks)

Asendia International Priority Tracked

( 4 - 21 Days with a 9-day average )

  • With full tracking and delivery confirmation to 45 countries

Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom

Norway is sent International Air 6 - 10 Business Days
Tunisia is sent International Air 6 - 10 Business Days

 

 

If you would like expedited shipping and tracking and did not include this with your purchase, please contact me for a quote for a shipping upgrade. Buyer is responsible for any customs fees/taxes/import duties that may be charged by your postal office. Delivery time frames are not guaranteed. Packages can sometimes be held for inspection in customs inspection for your Country. Although rare, U.S customs has up to 45 days to inspect a held package. We will not be held liable for postal delay. By purchasing, you agree to these terms. Thank you for your patience and understanding.

Refunds and Exchanges Policy

If for some reason, you are unhappy with your order, I will accept returns within 30 days of delivery for a refund minus a 20% restocking fee, the shipping cost, and any Etsy or PayPal fees. The item must be unworn, in its original condition, and in its original package. Please choose a carrier that provides tracking information and delivery confirmation. Please keep in mind that shipping costs are not refundable. The refund will be credited to the original payment method used for the purchase. Please contact me right away to arrange for your return.

Custom orders are non-returnable & non-refundable.

In the event that your Mala or healing bracelet breaks, I can re-string it or fix it for you at no cost (excluding shipping costs) within 60 days of your purchase. After 60 days, I will restring for a flat fee.

PROPER JEWELRY CARE

☄ Never wear jewelry while bathing or swimming.
☄ Dry jewelry after they have been exposed to moisture.
☄ Plated jewelry can wear over time.
☄ Chemicals can ruin your jewelry. So please avoid excessive contact with lotions, perfumes, and cleaning products.
☄ You can use a soft cloth to clean your jewelry. Store away from humidity.

The stretch cord used is strong, but it's always recommended to roll the bracelet on and off.

Subtle variations are part of the charm of handmade items.

Please note that refunds will be given only after I have received the returned item.

I hand make each piece with love and intention. With ordinary wear, your jewelry should last many years.

PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.  This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify. You can reference the Shopify Privacy Policy to learn more about its privacy practices.

You can view Shopify's privacy policy here.

To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly. I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and 2) Compliance with the Shopify Seller Policy and Terms of Use. Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Shopify. I share information with Shopify as necessary to provide you my services and comply with my obligations under Shopify Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business Transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years. I may store and process your information through third-party hosting services in the US, Canada, and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Amanda Teixeira, am the data controller of your personal information. If you have any questions or concerns, you may contact me at inof@zaraluna.com.

Alternately, you may mail me at the following address: Amanda Teixeira 44 Timber Creek Cres Cambridge, Ontario N1T 0B4

 Last updated: May 19, 2018